Returns & Refunds
I’ve placed an order but want to cancel it
If you have not received notification your order has been shipped, please contact us immediately as we may be able to stop it being dispatched. If it has already been shipped, you will need to return the item through our returns procedure below.
I want to return my order, because…
– my order is missing items:
If you are missing parts of your order, please contact us for assistance.
– my order was damaged in transit:
Orders damaged in transit must be brought to our attention within 4 working days of receiving them as we need to confirm any damage with our courier company. Please contact us for assistance.
– my order is wrong/broken:
If your order is broken or wrong, please contact us for assistance. Please let us know your invoice number and the problem and we will try to rectify the issue.
– I’ve changed my mind:
Ccustomers buying direct from Titathink are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 14 days of delivery.
Returning your commodity within our 14 day guarantee period:
Customers purchasing direct from our online shop are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 14 days of the original delivery, is intact and is in a resellable condition. The 14 day period begins from the time you receive your order. The 14 day period does not include postage/delivery time, but please get proof of postage.
To return an item under this procedure, please send the product and include:
- Your invoice details
- Your reason for returning the product (we love feedback)
- What you would like done and how (refunded to your card etc)
Be sure to send the package via a registered or insured shipping method as Titathink is not responsible for lost or misdirected packages. Titathink will not refund the cost of shipping, unless the return is a result of an error on our part (if this is the case, please contact us). The shipping costs of an average Titathink product, using a standard ground service, should be no more than $5 / $10. We do not charge a re-stocking fee.
For Titathink Online Shop Orders
Shipped from ShenZhen, China
14 day guarantee return address:
6/F., Liwan building,
QianHai Load,
Nanshan District,
ShenZhen,
GuangDong,
China
Telephone: +86 (0755)8602 0195
Any refunds due will be made within a maximum of 14 days. Credits typically appear in customer accounts within 5 – 7 working days.
Any items received outside of the 14 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Titathink for 90 days and then disposed of without further contact or reimbursement.
Last Updated: 1th Feb 2015.